An AI-first culture means that organizations prioritize the use of AI in their operations and decision-making processes. This involves considering whether AI can perform tasks before involving human resources. It goes beyond just implementing AI tools; it requires a fundamental shift in the organization's culture to embrace AI as a core component of how work is done.

To effectively adopt an AI-first approach, companies should focus on providing the right tools and training for their employees, ensuring that AI adoption is expected rather than optional. Additionally, organizations need to communicate the changes brought by AI to their customers, as the pace of transformation can be rapid and challenging to digest.

Organizations often face resistance to AI adoption due to fears that AI will replace jobs. There is also a challenge in communicating the rapid changes to customers, who may have outdated perceptions of the company. Moreover, fostering a mindset that encourages curiosity and exploration of AI's potential is essential to overcoming these challenges.